Dominion Energy Center is fully accessible to patrons with physical disabilities. The Richmond Performing Arts Alliance is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

• Wheelchair accessible seating is available throughout all seating levels allowing for a choice in view and ticket prices. Tickets can be purchased via phone or in person at the Box Office.
• Devices for the hearing impaired are available at the Carpenter Theatre Concierge desk.
• Signed-interpreted and audio described services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

• Kulture City sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Concierge desk located in the Dominion Energy Center Box Office Lobby.

Location:

• Mailing address:
  Dominion Energy Center Box Office,
  600 East Grace Street
• Physical location: on 6th Street, between Grace St and Broad St

Hours:

Please note that the Dominion Energy Center Box Office is currently open two hours prior to the start time for an event. Patrons may also visit the Altria Theater Box Office, located at 6 N. Laurel Street, Richmond, VA 23220, to purchase tickets to events at Dominion Energy Center.

The Altria Theater Box Office is open during business hours, Monday - Friday, 10AM - 2PM, or call (800) 514-3849. For ADA purchases only, call (804) 592-3400.

If an event at Dominion Energy Center has been canceled, please take the tickets to the place of purchase for a full refund. Tickets charged with a credit card by phone or internets are automatically credited to the purchaser's account.

For tickets purchased through a group order, please call the Group Sales Office directly for specific instructions at (804) 592-3401

As of July 1, 2022, all transactions at Altria Theater and Dominion Energy Center will be cashless. All major credit cards and debit cards are accepted including Visa, MasterCard, American Express, Discover, and Gift Cards. Service charges apply to all orders.

Interested organizations must provide a letter on official letterhead to the Sales & Marketing Department with a specific show request. Donation requests should be forwarded to the Sales & Marketing Department at PO Box 1667, Richmond, VA 23218. Not all requests can be filled; however, group discounts are available in certain cases.

Children up to 24 months of age who do not occupy a seat may enter the building without a ticket for most events. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry, or have a different minimum age requirement. Please check the event’s ticket policies at the time of purchase.

Group prices are available for many performances. Visit our Group Sales section for more information, give us a call at (804) 592-3401, or send us an email at groupsales@asmrichmond.com.

Tickets for entry to Dominion Energy Center are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Guests who fail to abide by policies, state or federal laws are subject to ejection and arrest.

All ticket purchases at Dominion Energy Center are final, no refunds or exchanges are given, except in the case of an event cancellation.

The Dominion Energy Center Box Office – by phone or online at dominionenergycenter.com – is the only official retail ticket outlet for all performances at the Altria Theater and is the only way to guarantee the best prices. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that the Dominion Energy Center is unable to reprint, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance. Additionally, we reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

To guarantee you are purchasing tickets from a legitimate and official source:

• Go to dominionenergycenter.com or etix.com
• Call us at (800) 514-3849 or, for ADA purchases only, call (804) 592-3400
• Visit the Altria Theater Box Office, located at 6 N. Laurel Street, during business hours, 10AM-2PM, Monday-Friday

Additionally, guests may not re-sell tickets on Dominion Energy Center property.

Will Call tickets may be picked up anytime in advance of the performance at the Box Office during regular business hours. The exeption is if the order was placed through Groupon, in which case tickets are only available two hours before the performance. Purchaser must present a picture ID when picking up tickets. Will Call tickets purchased online or by phone through etix may also be picked up at Altria Theater.